The problem
Supplier frameworks covering more than £20M of healthcare clinical services contracts needed active governance, so that suppliers delivered what the contracts said and milestones were met.
What was done
- Monthly supplier reviews
Monthly reviews were chaired with suppliers to check delivery against each contract.
- Service levels enforced
Service level agreements were enforced rather than left on paper.
- Supplier agreements negotiated
High-value supplier agreements were negotiated to firm up delivery milestones.
- Claims and disputes
Advice was given on contractual claims and dispute resolution where suppliers fell short.
The same checks, applied to your records
Free to start. You pay only to unlock findings we confirm, and nothing if we confirm nothing.
Why this matters for your business
A contract only protects you if someone checks it. Where service levels are not enforced, a business pays full price for less, and service credits, rebates and refunds it is entitled to are never claimed.
Signs it could apply to you
- Your supplier contracts include service levels or service credits
- Invoices are paid without being matched to what was delivered
- Rebates, volume discounts or price caps were agreed but nobody tracks them
- A supplier has under-delivered and nothing was claimed back
How we would check it: Money you overpaid suppliers: we check every supplier invoice against the order, delivery record and agreed rate, and give you the evidence and a claim letter for each supplier.
This work was delivered in an earlier commercial role, before Sidra Advisory Ltd was formed. It is shown to illustrate the method Sidra Advisory now applies to client reviews. Client organisations named here have not endorsed Sidra Advisory.
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