£1.9M of stalled revenue recovered across 120+ agreements

The problem

Revenue had stalled across more than 120 public-sector service level agreements. Services were being delivered under those agreements, but the income tied to them was not coming through as it should.

What was done

1. Diagnosis

   Every agreement was reviewed to find where and why the revenue had stalled.

2. New pricing models

   Pricing models were rebuilt for the services delivered under the agreements.

3. Revenue forecasts

   Forecasts were built so expected income could be compared with what actually came in.

4. Performance dashboards

   Dashboards made performance across the agreements visible, so stalled income could be seen and acted on.

5. Implementation

   The work was taken from diagnosis through to implementation, as a self-directed initiative.

Why this matters for your business

When a business delivers services under many contracts or agreements, billing drifts away from what was agreed. Rates change, services are added and no one checks each agreement against what was invoiced. The money is owed, but it sits uncollected.

Signs it could apply to you

• You bill customers under contracts, retainers or service agreements
• Prices are meant to rise each year, but you are not sure every account went up
• Extra work is agreed on calls or by email and does not always reach an invoice
• No one person checks billing against each contract

How we would check it: Money your customers owe you: we compare completed work and contract rates with what was billed, and set out the amounts to invoice.